Booking and Payment
All training services and packages must be booked and purchased before the scheduled appointment. We do not accept payment for new services or packages during in-home training appointments.
We accept Venmo, PayPal, and Zelle.
Our cancellation and refund policy is available on our website and will be shared before purchase.
Individual Appointments
Please provide at least 24 hours’ notice to cancel or reschedule an appointment without penalty.
- 24 hours or more: You may reschedule at no additional charge or request a full refund for a canceled, prepaid individual appointment.
- Less than 24 hours: One courtesy late cancellation is permitted per client. Subsequent late cancellations are subject to a $50 fee.
- Missed appointments: No-shows may be charged the full session fee. If the appointment is part of a prepaid package, the session may be counted as used.
We understand that emergencies happen. Please contact us as soon as possible if illness or an unexpected emergency prevents you from attending. Exceptions will be considered on a case-by-case basis.
Training Packages
Training packages are designed to provide a structured series of sessions.
Package expiration: Packages expire six months from the date of purchase. Reasonable extensions will be provided for illness, emergencies, or delays caused by Mountain Strong Dog Training. Other exceptions may be agreed in writing.
If you decide not to continue a package, you may request a refund for eligible unused sessions. Completed sessions will be recalculated at the regular individual-session rate ($125 per session), and the cost of those sessions will be deducted from the original package payment. Any remaining balance will be refunded.
Package discounts apply when purchasing the package as a whole. Unused sessions are not refundable beyond the remaining balance calculated under this policy. Late cancellations and no-shows may result in a session being counted as used, subject to applicable law and any agreed exceptions.
Cancellations by Mountain Strong Dog Training
If we need to cancel an appointment, you may reschedule at no additional charge or request a refund for that appointment.
If Mountain Strong Dog Training discontinues a package before completing the agreed services, a refund will be provided for eligible undelivered services.
Refund Processing
Approved refunds will be returned to the original payment method when possible. Processing times may vary by payment provider.
Nothing in this policy limits any cancellation or refund rights provided by applicable law.
By purchasing services, clients acknowledge and agree to these policies.
Questions? Email mtnstrong.dogtraining@gmail.com or call (301) 802-4904.